Privacy Policy
Vanguard Creative Labs ("we", "us", "our") respects your privacy. This policy explains how we collect, use, disclose and protect your personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
We only collect information we need to respond to you and deliver our services:
- Details you give us directly, your name, email, phone number and information about your business, when you book a call, submit an enquiry, or email us.
- Technical information collected automatically when you visit the site, such as your approximate location, device and browser type, and the pages you view.
How we use your information
- To respond to your enquiry and arrange or hold a call.
- To provide, quote for, and deliver our services.
- To improve the website and understand how it is used.
- To send you information you have specifically requested.
We do not sell your personal information, and we do not send marketing you have not asked for.
Cookies and analytics
We use privacy-focused analytics (Vercel Web Analytics and Speed Insights) to measure aggregate traffic and performance. Our booking calendar and chat assistant may set cookies needed to function. You can control cookies through your browser settings.
Who we share it with
We share personal information only with the service providers that help us operate, and only as needed:
- Our booking, CRM and chat tools (provided via LeadConnector / HighLevel), which handle enquiries and scheduling.
- Our website hosting and analytics provider (Vercel).
Some of these providers store data on servers located outside Australia. We take reasonable steps to ensure they handle your information appropriately.
How we protect it
We take reasonable steps to protect your information from misuse, loss, and unauthorised access, and we keep it only as long as we need it for the purposes above or as required by law.
Your rights
You can ask us to access or correct the personal information we hold about you, or raise a privacy concern, by emailing info@vanguardcreativelabs.com. If we cannot resolve a complaint, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes to this policy
We may update this policy from time to time. The current version, with its "last updated" date, always applies.
Contact
Vanguard Creative Labs, Sydney, Australia — info@vanguardcreativelabs.com